8 Habits of Successful Facebook Pages

25 05 2011

Mashable, that source for news in social and digital media, technology and web culture, has put together a brief list of companies that are successfully using Facebook to grow their interactions with customers. Each company has a “lesson” to be learned based on that experience. The lessons, in short, are:

  1. Ask your staff, customers, vendors, and partners — who already know you and like you — to “Like” your Facebook page first.
  2. Ask a lot of questions. You’ll get valuable feedback, plus you’ll be more likely to appear in your fans’ newsfeeds.
  3. Share lots of photos, and ask your fans to share photos. Facebook’s Photos remain the most viral feature of its platform.
  4. Find the resources to respond to your fans questions and inquiries.
  5. If you have a physical location, use Place Pages and Deals to drive traffic through your doors.
  6. Know your audience well, and when you make a mistake, quickly own up, do right by your audience and fix the problem.
  7. Integrate Facebook outside of your Fan Page, on your website, in as many places as you can. Create more compelling opportunities for people to buy your product based on their friends’ Likes.
  8. Find synergy with other organizations and entities, and then work together to promote each other’s Facebook pages so that everyone benefits.

Better yet, just read the article: http://mashable.com/2011/05/24/successful-brands-facebook/#. That way you’ll see which brand provided which lesson (from the Brooklyn Muesum to Oreo to Restaurants.com).

Thanks to Lauren Taylor of Defend Yourself for finding this article!

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